FAQ
Booking FAQs
Do I need an account or app to book?
No — this form is ours. Pick a service, pick a time, and enter your details. No account needed.
What happens after I submit?
We'll call or text you to confirm your appointment window and go over pricing. All bookings are subject to availability and service-area confirmation.
Does the price include ladder or attic/rooftop access?
Pricing covers equipment that's normally accessible from the ground — basements, garages, utility closets, and ground-level outdoor units. Attic or rooftop equipment that needs a ladder isn't included; if that's your setup, we'll go over the access fee when we call to confirm. Per-system prices are for one system — we'll confirm the count with you. Repairs, parts, and refrigerant are quoted separately.
What does the $99 dispatch fee cover?
The $99 gets a technician to your door in a fully stocked truck to inspect, diagnose, and give you a written repair estimate. If a repair looks substantial, they'll let you know if replacement makes more sense. Repair labor, parts, and refrigerant are quoted and billed separately.
What if I need to cancel or reschedule?
No charge — cancel or reschedule any time up through the same day, as long as a technician isn't already on the way to you.
Prefer to talk it through first?
Call or book online and we'll get a tech headed your way. Mon–Fri 8–7 · Sat 9–5.